In the following terms and conditions (collectively referred to as the "Terms and Conditions"), "Winebeast" or "we" or "us" means Winebeast, a division of Primrose City Limited and the "customer" or "you" means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using our website. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
We shall make every effort to ensure that prices, details and sizes of products on our website are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
We shall make every effort to ensure product(s) displayed on our website are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.
You are required to register as a user before placing any order through our website. During the registration: you must provide us with accurate, complete and up to date registration information; you must safeguard your username and password; you authorise us to assume that any person using our website with your username and password is either you or is authorised to act for you.
We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.
In the event that your account is not used for a specified period (currently, 12 months), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account. You will need to reapply for a new account if you wish to make further purchase on our website.
We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.
Our website accepts payment by designated credit cards. All product prices listed on our website are in Hong Kong dollars.
To provide secure online transactions, we use Paypal Checkout for more information click here.
Our website only accepts orders for delivery in Hong Kong to the specified billing address.
Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery.
You may enjoy free delivery service to your specified billing address when your order satisfies our minimum purchase amount at HK$1,200 on our website. For purchase amount below HK$1,200, a delivery charge of HK$100 shall apply.
Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories (excluding outlaying islands),
After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.
In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered as soon as possible.
If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent deliveries.
All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
You are entitled to exchange products which are found to be damaged or not in good condition upon delivery (for all wine bottles priced below HK$750). In such case, you can contact our customer service department to make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).
In exceptional case at our sole discretion, we will refund the amount paid to your credit card bank account (takes about 4-6 weeks).
Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
In case of any dispute, our decision shall be final.